Refund policy

Refund Policy

We want you to be completely satisfied with your purchase. Please read our refund policy carefully.

Return Window You may request a return or refund within 7 days of receiving your order.

Eligibility To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Embroidery products must show no signs of use or damage.

Return Shipping Return shipping costs are the responsibility of the buyer. We recommend using a trackable shipping service to ensure safe return delivery.

Exchanges We accept exchanges for items of equal value. Exchange shipping costs are the responsibility of the buyer.

Non-Returnable Items Custom or personalized embroidery orders are non-refundable unless the item arrives damaged or defective.

How to Request To initiate a return or exchange, please contact us at wfqdfz@gmail.com with your order number and reason for return within 7 days of receiving your order.

Refund Processing Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.